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How We Handle Your Information

We collect what we need to run your account and process payments via Touch 'n Go eWallet, Boost and GrabPay. Everything stays between you and us, and you control what happens next.

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gclub88888 How We Handle Your Information
DATA HANDLING

How We Keep Your Information Safe

Security sits at the centre of everything we store. Your payment credentials travel over encrypted connections, account passwords are hashed so even our own team cannot read them, and session tokens expire when you close the app. We review access logs regularly to catch unusual activity and notify you if we detect a login from a new device.

Encryption in Transit

Every page load, login, deposit via Touch 'n Go eWallet or Boost, and withdrawal request runs over an encrypted link. Your browser confirms the secure connection with a padlock icon; we do not process sensitive data over plain connections.

Data Retention Limits

We keep transaction records for the period local law requires, typically seven years for financial audit. Marketing preferences and session logs expire sooner. When you close your account we delete personal identifiers but may retain anonymised statistics.

Cookie Policy

Cookies remember your login state and language choice. We do not use third-party advertising cookies. You can clear or block them in your browser; the lobby will still load but you will need to log in again each visit.

Your Rights

Request a copy of the data we hold, ask us to correct mistakes, withdraw marketing consent, or delete your account entirely. We action every request within the deadline local regulation sets, and confirm completion by email.

GET IN TOUCH

Privacy Enquiries and Data Requests

Need to ask about your data, request a copy, or update your preferences? Our privacy team handles every enquiry directly. Reach us by live chat for same-day answers, email for detailed requests, or the account settings page to change communication preferences yourself.

Live Chat Open the chat widget in the lobby footer. Privacy questions go straight to our data team, who can confirm what we hold and walk you through access or deletion requests in real time.
Email Support Send your data-access or correction request by email. Include your registered account name so we can verify ownership. We aim to reply within two business days and fulfill requests within the timeframe local law requires.
Account Settings Log in and head to Account Settings to opt in or out of promotional messages, change your password, and review connected payment methods. You control these directly without contacting support.

Privacy Policy Questions

We ask for your full name, email address, mobile number and date of birth to open the account. Payment details come later when you load your wallet via Touch 'n Go eWallet, Boost or GrabPay.

We share transaction data with payment processors to complete deposits and withdrawals, and with fraud-prevention services to verify your identity. We do not sell or rent your information to marketers or data brokers outside these operational needs.

Email our privacy team or open a live chat and ask for a data-access request. Include your registered account name. We will verify your identity and send a report within the timeframe local law requires.

Yes. Submit a deletion request through account settings or contact support. We will close your account, zero your balance if funds remain, and erase personal identifiers. Transaction records may be retained anonymously for the audit period local law mandates.

Inactive accounts remain on file with login credentials and transaction history intact until you ask us to delete them. We stop sending promotional messages after six months of inactivity unless you re-engage or opt back in.

Log in, go to Account Settings, and toggle promotional email or SMS on or off. Changes take effect immediately. You will still receive transactional messages such as deposit confirmations and withdrawal alerts regardless of this setting.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.